Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as used in Indian privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people who visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested
• To improve our website in order to better serve you
• To allow us to better service you in responding to your customer service requests
• To administer a contest, promotion, survey or other site feature
• To quickly process your transactions

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart
• Understand and save user's preferences for future visits

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled it won't affect the users’ experience that makes your site experience more efficient and some of our services will not function properly. However, you can still place orders.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we allow third party behavioral tracking

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in India and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

• We will notify the users via email within 1 business day
• We will notify users via phone call within 1 business day

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

Shipping Policy

At HalwaMixture.com, we are committed to delivering authentic Tirunelveli sweets and snacks fresh to your doorstep across India through trusted courier partners.

Delivery Coverage

We deliver to all serviceable locations across India through reliable courier services.

Free Shipping within Tamil Nadu

Enjoy FREE Shipping on all orders delivered within Tamil Nadu. There are no hidden charges. Your order will be delivered fresh to your doorstep at no additional shipping cost.

Shipping Charges for Other States

For deliveries outside Tamil Nadu, shipping charges are calculated based on:

• Delivery location
• Order weight
• Courier partner rates

The applicable shipping charges will be displayed during checkout before payment.

Courier Partners

Orders are shipped through trusted courier partners such as:

• DTDC
• Delivery
• Blue Dart
• XpressBees
• Professional Courier
• Other reputed logistics partners based on service availability

Order Processing

• Orders are processed within 1 business day.
• Fresh products are packed hygienically before dispatch.
• Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated Delivery Time

Delivery timelines may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

Order Tracking

Once your order is dispatched, a tracking link and AWB number will be shared via Email, SMS, or WhatsApp.

Packaging

All products are packed using food-grade packaging and secure corrugated boxes to ensure freshness and safe delivery.

Cancellation Policy

• Orders can be cancelled only before packing and dispatch
• Once the order has been dispatched, cancellations cannot be accepted.
• For cancellation requests, please contact our customer support immediately after placing your order.
• Approved cancellations will be refunded to the original payment method within 5-7 business days.

Return & Refund Policy

As our products are fresh food items, returns are not accepted after delivery.

However, we will provide a replacement or refund if:

• Wrong product is delivered.
• Product is damaged during transit.
• Package is lost in transit.
• Product reaches in an unusable condition.

Please notify us within 24 hours of delivery by sharing:

• Order Number
• Photos of the product
• Photos of the package

Our team will verify the issue and process a replacement or refund if eligible.

Contacting Us

If there are any questions regarding this privacy policy you may contact us through email on support@halwamixture.com or see our details in the Contact Us page.